Refund Policy

Refund policy

REFUNDS DUE TO UNAVAILIBILITY OF STOCK

If we are unable to fulfil your order and you have paid for your order in full, we will offer you a choice of a replacement product (subject to availability) or a refund of your payment within seven (7) days of request. The process on how to return any goods to us, is set out herein below under the heading “Procedure to return goods”.

REFUNDS DUE TO ERROR IN GOODS SUPPLIED

If we have made an error and sent you the incorrect, you may return the product where Decorlab will incur delivery costs, provided that the product is returned to us in its original condition and packaging within 7 days (calculated from the date on which goods have been received). Such goods must be returned with all original packaging materials, guarantee cards and instruction booklets (if any). The process on how to return any goods to us, is set out herein below under the heading “Procedure to return goods”.

REFUNDS DUE TO DEFECTIVE OR DAMAGED GOODS

If the product which we have sent you is defective and/or damaged, you may return the product where Decorlab will incur delivery costs, provided that the product is returned to us in its original condition and packaging within 7 days (calculated from the date on which goods have been received). Such goods must be returned with all original packaging materials, guarantee cards and instruction booklets (if any). The process on how to return any goods to us, is set out hereinbelow under the heading “Procedure to return goods”.

It should be noted that the Company does take pictures of products in good condition prior to them being dispatched for delivery and that the onus of proving that the goods were received in a defective condition shall lie with the customer.

CANCELLATION OF TRANSACTION DURING COOLING-OFF PERIOD

A customer is entitled to cancel any transaction without any penalty within seven (7) days of receipt of products in terms of Section 44 of the Electronic Communications and Transactions Act, 2002 (“cooling-off period”).

The cooling-off period does not apply to any electronic transaction where the products are made to the customer’s specifications, clearly personalised and/or by reason of their nature cannot be returned.

Goods by reason of their nature which cannot be returned during the cooling-off period include but are not limited to eBooks, eMagazines, digital products and/or electronic vouchers

The cooling-off period only applies to natural persons and cancellation in terms of the cooling-off period can only be made by the person who has purchased the goods on our website platform or by any other electronic means.

The customer shall incur all delivery and reasonable administrative charges when cancelling a transaction in terms of clause 6.5.

The process on how to return any goods to us, is set out hereinbelow under the heading “Procedure to return goods”.

PROCEDURE TO RETURN GOODS TO DECORLAB

Before returning an item, please obtain a return authorisation (“RA”) number by emailing us at info@decorlab.co.za. Any returns not accompanied by a RA number will not be accepted. The RA number must be clearly written on the outside of the package and/or on the shipping label.

Returns must be sent by courier and insured for the full price by a traceable carrier to Decor Lab - Shop G20, Access Park, Kenilworth, Cape Town, 7708.

Goods must be returned in the same condition in which it had been received, securely packaged together with all original packaging materials, guarantee cards and instruction booklets (if any), and within seven (7) days of delivery for any refund to apply.

PRODUCT AND OWNERSHIP

Title and risk in the products shall pass to you upon delivery to the address set out in your order or upon collection thereof.

Please Note:

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